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Customer Service Survey

We want your opinions! Customer Service Survey

Dear Valued Customer,

Metro Nashville Public Schools is committed to "Raising the Bar on Customer Service." Please tell us how we are doing by filling out this short survey. If you received truly stellar customer service, you can nominate an employee for our " SHOUTstanding Service Award!"


Click here to nominate someone for a SHOUTstanding Service Award!


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Tell us how you came in contact with an MNPS employee.
By Telephone
By Email
In person
Where did this interaction take place?
School
Customer Service Center
Central Office
Other
Please give the full name of the school or office where this interaction took place.
Who are you?
How often have you used our services?
First Time
Occasionally
Frequently
What was your question?
Was the answer correct and/or helpful?
Yes
No
Please rate our staff. Did the staff member
Make you feel welcome
Very Good
Good
Fair
Poor
Respond promptly
Very Good
Good
Fair
Poor
Recognize the importance of your visit
Very Good
Good
Fair
Poor
Address your question or concern
Very Good
Good
Fair
Poor
What do we need to improve?
What are we doing well?
Is there an employee that should be recognized for great service?
Would you like a follow up call?
YesNo
Name:
Telephone Number(if you would like to be contacted):
When is the best time to call?
Please select the 'Preview' button to review your responses and submit the survey.
 

Thank you for helping us improve customer service at MNPS!

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